FAQ

Shipping

We ship Internationally. If shipping is held in customs, we cannot guarantee a timely delivery.

Shipping is free within the United States, shipped via USPS Ground Advantage.

Discounts

We run discounts and promotions all year, so stay tuned for exclusive deals through email and text campaigns.

How long will it take to get my order?

Delivery details will be provided in your confirmation email. We ship orders out USPS Ground Advantage, within 24 hours of payment on business days.Tracking information included upon shipment.

Orders can be picked up directly at our office during business hours. Orders for office pickup available within 2 hours of payment. 

Returns

Can I return my product?

We always aim for make sure our customers love our products, if you do need to return an order, we’re happy to help. Just email or call us directly and we’ll take you through the process.

As an authorized skincare retailer, we strive to ensure patient satisfaction. We honor all brand return policies. 

Other

You can contact us through email or phone. We respond within 24 hours on business days.

Is your Portland location open right now?

Yes! Feel welcome to call or visit our location at any time.